Support and accounts

If your answer is not here, email qiyu@endlesstech.tw.

1. Is the server down?

Check the server status at playqiyu.com/data/: players online, version and uptime refresh every 60 seconds. A server update disconnects everyone for 10 to 20 seconds; the game retries the connection five times. If you reconnect within 30 seconds your character is still where you left it; after that, sign in again. Progress is saved.

2. Sign-in problems

Forgot your password

1. On the sign-in screen choose "Forgot password?".
2. Enter your username or email and send. We email a six-digit reset code to the address on your account (one code per 60 seconds, valid for 15 minutes, five attempts).
3. Enter the code and a new password. After the reset, every other session of your account is signed out.

An account created with Google or Discord has no password

You can keep signing in with the provider. To add a password, go through "Forgot password" once using the email on the account. Your username is shown at the top of the character screen after you sign in.

The verification code did not arrive

Check your spam folder. After 60 seconds you can choose "Resend". Codes are valid for 15 minutes. If you typed the wrong email, you can change it on the Account screen after signing in.

Locked out

Five wrong passwords from the same network and username within five minutes lock sign-in for five minutes. Wait a little, or use "Forgot password" to reset.

"Signed in from another location"

Only one connection per account is allowed; a new sign-in disconnects the old one. If that was not you, change your password right away.

3. Where account settings are

Every account action happens in the game. No email needed:

1. Sign in at playqiyu.com.
2. On the character screen choose the Account button at the top right (if you are in the world, return to the character screen first).
3. The screen has three sections: Set / change email, Change password and Data and privacy. Accounts that sign in with a password must enter the current password for these actions.

4. Export my data

1. Open the Account screen and expand Data and privacy.
2. Choose Export my data.
3. Your browser downloads a JSON file with your account data (no password), third-party sign-in links, every character's full save, items and vault. Characters that are online are saved first so the export is current.

5. Delete my account

1. Open the Account screen and expand Data and privacy.
2. Enter your current password (not needed for accounts created through Google or Discord that have no password), choose Delete account and confirm.
3. You are signed out and the account is scheduled for permanent deletion 30 days later: the account, third-party sign-in links, every character (names are released) and all items.
4. Change your mind within those 30 days? Just sign in once and the deletion is cancelled automatically.

Deletion cannot be undone. Export your data first if you want to keep the memories. Backups may hold the data for up to 30 more days before they are cleared automatically; see the privacy policy.

6. Report a player

For cheating, harassment, scams or an offensive name, type in the chat box:

/report name reason

For example /report Bob selling accounts in trade chat. The report reaches a moderator together with the player's last few chat lines. Reports are rate-limited; please do not abuse them. For anything that cannot be handled in game (appealing a decision, a stolen account), email us with the character name and the time it happened.